Shipping policy
Tug Pet Products is committed to providing fast, reliable shipping so your pets get their favorites quickly. This policy outlines our order processing, shipping options, timelines, and procedures for all orders within the United States.
Order Processing Times
We process and ship all orders within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 2:00 PM ET or on weekends/holidays will be processed the next business day.
During peak periods (such as holidays), processing times may be slightly longer, and we will notify you by email if needed.
Domestic Shipping (United States Only)
We ship to all addresses within the continental United States, Alaska, and Hawaii. We partner with major carriers (USPS, UPS, FedEx, and others) to ensure reliable delivery. The carrier used may vary based on location and availability. Delivery estimates exclude order processing time.
Standard Shipping — Expected delivery in 3–5 business days.
Expedited Shipping — Expected delivery in 2–3 business days.
Tracking information is provided via email as soon as your order ships. You can also track your order directly in your account dashboard.
Order Tracking
Once shipped, you’ll receive a confirmation email with tracking details. Track your package anytime via the link provided or in your Tug Pet Products account.
Changes, Cancellations, Damaged or Lost Orders
Please contact us as soon as possible if you need to modify or cancel your order. Changes cannot always be guaranteed once processing has started.
If your order arrives damaged or is lost in transit, please notify us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly. For full details on returns and exchanges, please see our [Return Policy].
Important Notes
We are not responsible for delivery delays caused by carriers, incorrect shipping addresses provided by the customer, weather, or unforeseen events.
It is the customer’s responsibility to provide a correct and complete shipping address. Additional fees may apply for address corrections or redelivery.
Shipping rates and options displayed at checkout are final.
We do not ship internationally at this time.
Questions?
If you have any questions about your order or shipping, please email us at support@tugleash.com or use the contact form on our website. We typically respond within 1 business day.
Last updated: May 11, 2026
