Terms and Conditions


1. Definitions

"Website" refers to the online platform operated by Tug Pet Products, LLC accessible at tugpetproducts.com, tugleash.com, tugpets.com, or tugsupport.com.

"Products" refers to the pet-related products offered for sale by Tug Pet Products, LLC on the Website.

2. Intellectual Property

All intellectual property rights, including copyrights, trademarks, and logos, associated with the Company's Website and Products are owned by Tug Pet Products, LLC. You agree not to use or reproduce any trademarks, logos, or copyrighted material without our prior written consent.

3. Product Information

We strive to provide accurate and up-to-date information about our Products on our Website. However, we do not guarantee the accuracy, completeness, or reliability of any information provided. The colors, sizes, and dimensions of the Products may vary slightly from the images displayed on the Website.

4. Pricing and Payment

All prices for our Products are displayed in the local currency and are subject to change without notice. We reserve the right to modify or discontinue any Product without prior notice. The total price, including shipping costs and applicable taxes, will be displayed during the checkout process. Payment is required in full at the time of purchase.

5. Shipping and Delivery

We will make reasonable efforts to ensure that the Products are shipped and delivered within the estimated timeframes. However, we are not responsible for any delays or damages caused by third-party shipping carriers. Risk of loss and title for the Products pass to you upon delivery.

5.1 Accuracy of Shipping Information

It is your responsibility to provide accurate and complete shipping information at the time of order. You agree to ensure that all details provided for the order are correct before submitting, including the delivery address and recipient details. We are not responsible for shipments delivered to an incorrect address supplied by you or for the cost of re-shipping the merchandise if so required. Any adjustments or re-shipping fees due to incorrect address information will be your responsibility.

5.2 Address Corrections and Retrieval

Should a package not arrive due to incorrect or incomplete address details provided by you, please be advised that additional charges may apply for address corrections or making arrangements for package retrieval. We cannot guarantee retrieval of products delivered to incorrect addresses, and in such cases, no refunds will be made for the lost items.

6. Returns and Refunds

We want you to be satisfied with your purchase. If you are not happy with a Product for any reason, please refer to our separate Returns and Refunds Policy available on our Website for detailed instructions on how to return the Product and request a refund.

7. Limitation of Liability

To the extent permitted by law, Tug Pet Products, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use or inability to use the Website or Products. In no event shall our total liability exceed the amount paid by you for the Product(s) in question.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the state of North Carolina, United States. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Raleigh, North Carolina, United States.

9. Modifications

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Your continued use of the Website or purchase of our Products after any changes to the Terms constitutes your acceptance of such changes.

10. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

11. Privacy Policy: https://tugpetproducts.com/pages/privacy-policy

12. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at support@tugleash.com or at our mailing address: 4441-106 Six Forks Rd, STE 287, Raleigh, NC 27609.