Warranty

Our products are covered by a warranty for a period of 1 year from the purchase date, which covers manufacturing defects only. This warranty does not cover damage to the product caused by the user or their pet. Chewing damage from pets and normal wear-and-tear are not covered by the warranty.

If you believe your product has a manufacturing defect and is eligible for warranty coverage, please contact our customer support team at support@tugleash.com with as much information as possible regarding your claim. Alternatively, you can fill out the warranty claim form available at tugsupport.com. Our team will review your claim and provide further instructions on how to proceed.